Technology is changing the way businesses, and the world, operates at an almost blinding speed, and for many companies the struggle to keep up with the constant changes demanded by new developments can be extremely burdensome.
A simple example in the case of customer-facing assets is the emergence of social media as a platform for sales, marketing and customer service. This requires a new skill set, as well as a reimagining of business policies and processes.
Customer demands are one thing, but the demands of governmental and industrial regulations are a completely different animal, and one that’s harder to tame. In these cases, technology can be more of an answer to prayer than an unwelcome cause of forced change.
This article discusses predictions on big data and the automation of business processes and decisions, and how this relates to compliance.