Why Regulators Are Getting Tough On Compliance, And Why Auditing Will Protect Your Business
The Problem
The public outcry following a string of avoidable incidents including building collapses, food and healthcare product contamination, heavy vehicle accidents and ferry disasters are causing regulators to invoke tough new laws to deal harshly with recalcitrant businesses and their directors.
Customer satisfaction is the lynch pin of a successful business regardless of the industry. There is no question as to the importance of providing an experience where the customer is happy with the process, service and outcome.