8 Steps to Help Compliance Officers Audit Their Mass Management System
Whether you are a Mass Management accredited operator or not you should be striving to maximise the capability of your fleet (return on investment) whilst ensuring continued compliance with the Road Transport and Safety laws.
On a daily basis we come across operators (large and small) who for one reason or another have not invested in formalising their approach to Mass Management. These operators, miss out on the immediate productivity and efficiency gains and ultimately become less competitive in this thriving transport and logistics market. The freight task is growing at a rapid rate and if you want to continue to be a player you need to demonstrate to your supply chain that you have the required systems in place to give them assurance that you can deliver best value for money.
The public outcry following a string of avoidable incidents including building collapses, food and healthcare product contamination, heavy vehicle accidents and ferry disasters are causing regulators to invoke tough new laws to deal harshly with recalcitrant businesses and their directors.
Customer satisfaction is the lynch pin of a successful business regardless of the industry. There is no question as to the importance of providing an experience where the customer is happy with the process, service and outcome.
Being a Compliance Officer is a tough job, but one which places you in a privileged position in the hierarchy of your business. Ideally your knowledge and influence will span every facet of the organisation.
Timely communication is at the heart of an efficient compliance program. In your business, how are communications managed? Do you rely on your administrator to initiate emails and reminders to stakeholders? Do things sometimes slip between the cracks?
Tools and processes are important when creating an effective compliance management program. Reliable, consistent outcomes drive confidence in the compliance system and in the methodologies and procedures implemented by the business.
Finding the right talent to fulfill the role of compliance officer, to deliver the auditing requirements for your business, can be a challenge. You need to find someone who has the right mix of aptitude, skills, qualifications – and more importantly, experience in your industry, to deliver assurance to your business, customers and regulators.