The difference between the auditor and compliance officer within organisations is not always clear. There are definitely similarities and the two have common characteristics with some overlap so it is reasonable to confuse the two as almost merging into one another. They must work together in many cases but there are distinct differences. Distinct and important.
At face value, compliance can easily be interpreted as maintaining the status quo, following the rules, and conforming to predetermined and universally accepted norms. And if you choose to believe and adhere to that definition and understanding of the term and the practice, that’s exactly what it will be. But you do have a choice. It’s just like a paraphrase of the old saying: whether you believe that you can or you can’t do something, you’re right.
When a casual observer watches a Formula 1 race, they probably don’t think much about anything beyond the experienced and practiced driver handling a very fast car, the best they can. If they do move any further in their analysis, it would be to understand the importance of speed and precision during a seconds-long pit stop.
A Tale of Two Businesses
Consider the following scenarios. Two retail managers each have a chain of locations they are in charge of, with massive amounts of inventory across each chain. One relies on the store manager at each location to ensure that inventory levels are where they should be. So once per month they get a message from each store manager that essentially says “inventory is still good!”, and they leave it at that.
There are aspects of running a business that are viewed by most as necessary evils, but they can be turned into positives with a change in our viewpoint. Compliance falls into this category more often than not. The cost of compliance can be counted in money, time and
It’s no secret that the world is changing very quickly in the modern digital world, and that fact applies to every aspect of our lives, both individually as well as in the business world. That basic concept is the basis of a great new book called Exponential Organisations by Salim Ismail, which describes how two critical aspects of running a business is leading to exponential growth that is drastically shortening the time from launch to wild success: outsourcing and software.
Work Health and Safety procedures that are designed to comply with WHS regulations aren’t optional. If you have a conscience and care about the health and safety of your employees, then this article is for you.
Compliance problems can bring down a business almost as quickly and completely as the controlled demolition of a building, leaving nothing but rubble and destruction behind. This might sound overly dramatic, but it’s essentially true. Compliance regulations come from government, licensing organisations, industry associations, and other bodies which can directly control the way your business operates – and even stop it from operating.
Regulatory compliance is an ever-growing and evolving landscape that must be navigated. It’s not optional. We don’t have the choice to stay in our own space and ignore what’s going on throughout that landscape, we have to keep moving through it.
For independent auditors and compliance consultants, taking on larger volumes of work can be difficult without the right people and processes to make it work. In a competitive environment, establishing a niche client base that can trust your services is essential.
Peak bodies and industry associations are facing ever-changing and demanding compliance responsibilities. New laws, codes and regulations are making the compliance landscape ever more complex. Jurisdictions and mandatory inspection schedules are also increasing, adding pressure on already limited compliance resources.
With business moving faster than ever in our digital age, disruptive companies and industries are offering consumers new and exciting options that have never been available before. At the same time, they are causing headaches for governments and regulatory bodies since legislation and regulations can’t seem to keep up with the speed of the changes. With regulations uncertain, compliance becomes a nebulous situation.
On June 21, a bus carrying passengers from a P&O cruise ship on an excursion in Vanuatu crashed into a local bus, injuring 12 of the Australian vacationers and killing 3 locals. According to at least one law firm, the cruise passengers are in a strong position to sue, which could result in P&O having to pay out a “considerable sum”. Apparently P&O had the passengers sign legal waivers which attempted to limit the liability of the cruise line for actions of their agents onshore, something which is reportedly unenforceable under the Australian Consumer Law..
Your supply chain is essentially a set of successive contractual arrangements designed to provide you with goods and services that you either use internally or pass on to your customers. This is typically a controlled process, best described as a network with contract conditions and oversight so that your organisation can retain control over the quality of the product you are sourcing.
The Brexit Aftermath: Why Identifying And Managing Supply Chain Risk Is More Important Than Ever For Exporters
If you’re an exporter, last week’s shock result in the UK’s ‘Brexit’ referendum has thrown the importance of supply chain management into the spotlight.
Britain’s decision to leave the European Union has rocked markets worldwide, and The Australian reports that some executives and advisers are cooling off on corporate deal-making as boards wait to see how currencies settle and reassess the risk of doing business in Britain.
The AIIA is Australia’s peak representative body and advocacy group representing the information technology and telecommunications industry.
In order for any organisation to meet its goals, it has to seriously concentrate on three things: Governance, Risk Management, and Compliance, known collectively as GRC. These three areas have quite a bit of overlap, which is why they are often treated as three parts of a single area.
Some things in life are simply meant to go together, and one such pairing is undeniably the Australian wool industry and China. Australia is the world’s number one producer of premium quality fine wool, and is the largest producer of all wools by value and volume. 73% of Australian wool exports go to China, the largest importer of wool in the world. In fact, Australian wool makes up 63% of the entire Chinese wool market.
As exporting begins to ramp up like never before in the wake of ChAFTA, the roles of transportation, freight, and logistics are updating their policies and implementing new procedures as matter of necessity. Incorporating and complying with all of the new sets of regulations involved with such a large opportunity will be challenging, meaning that risk management efforts in these areas need to be elevated as well.
Even if your business has never exported before, it may be considering doing so now in the wake of ChAFTA. The opportunity for up to a billion new customers is just too great to pass up in most cases, especially with tariffs being relaxed across so many industries. If your business is contemplating getting into the export game, or just expanding into the Chinese market, there are many additional risks that it will take on in the process. Here are 10 things to consider, in order to manage those risks effectively and grow your exporting business.
In this article, we examine the potential risks in exporting and how to minimise them using an effective auditing system.
Your brand is your reputation, and your reputation determines your success. This is even more important when considering exporting to foreign nations, as the risks to brands being tarnished are harder to mitigate, and can ultimately be more harmful. A global reputation for poor products is obviously more difficult to repair than a national reputation.
In this article, we look at ways SMEs can protect their brand and reputation when exporting, with attention on exporting to China.
The historic ChAFTA free trade agreement will positively affect many industries in Australia, and the dairy industry may be among the top beneficiaries of the deal. Financial analysts are claiming that the Australian dairy industry is entering a new “golden age of prosperity“, and the “mining boom” of recent years is expected to be rivalled by the coming “dining boom” as China’s demand for dairy products continues to grow rapidly.
Today we look at the possibilities for dairy under ChAFTA and the necessity of auditing for success.
Can you imagine a world without timber products? If you look around right now, you’ll probably see a multitude of items that are the result of the timber industry. Just for starters, imagine life without wood or paper. Furniture, labels, receipts, calendars, doors, the frame of your home, even books. The truth is, without the timber industry our lives would be very different, and not in a good way.
Australia is one of modern China’s oldest trading partners, having jumped into the opportunity when China opened its first “special economic zone” in 1979. Since then, the trade ties between the two countries have only grown stronger, and Australia is recognised by local consumers as having a “clean and green” food environment with high quality products and brands.
Market feedback in China has shown that consumers are interested in many different products from Australian suppliers, including wheat and barley. However, market access for Australian agribusiness products to the mainland Chinese market remains a significant issue, as it’s generally easier for processed foods and wine to access the market, even under ChAFTA.
In this article, we look at the necessity of auditing for grain exporters, in light of ChAFTA and its opportunities.
There is often some confusion about the difference between the traditional supply chain and what has come to be known as a “value chain”. In reality, the two usually overlap and can even be the same “chain”. The difference lies in the high-level view of the process, but it can be argued in most cases – if not all – that a supply chain that isn’t also a value chain is a sign of poor business practices.
Today we look at creating a value chain for business, and how effective auditing is just as important as ownership for each link in the chain.
Businesses in Europe and the US are poised to leave us behind. That may seem a bit blunt and perhaps is a slight overstatement, but the essence of the statement is true, according to new global data released by multinational professional services firm Ernst and Young.
The survey in question looked at businesses around the world and how they are managing their risk. While Australia has historically “been at the forefront of risk management”, we are now merely “on par” with our industrial global counterparts, and that is a concerning trend.
Today we consider how real-time risk management is necessary, in order to compete in global business.
Compliance in many organisations is reactive rather than proactive, and perceived as a necessary evil to stay in business. More sophisticated organisations who place a higher value on compliance, however, are using the data from compliance audits to gain competitive advantage and mitigate risk exposure.
Compliance data, when collected correctly, is rich business intelligence and offers invaluable insight into internal and external business process, performance and control metrics. Digitised compliance monitoring systems are a necessity to gather this information in real-time, which is the only way this application of the data is effectively possible. The result of this forward thinking application of data is a state of “predictive compliance”.
Today we consider how real-time audit data can allow businesses to predict and prevent future compliance risks
The internet has created unprecedented global business opportunities over the last decade or so, giving small companies the ability to compete with big players in countries all over the world. While this revolution is historic on every level, the world is now looking at possibly an even greater development: the breaking down of trade barriers between countries, even those that may have been inaccessible before.
Workplace health and safety can be a dull topic for employees, in most cases truth be told, but that doesn’t make it any less important. The challenge for management and compliance officers is to create engagement in this area for everyone involved, so that improving work safety becomes a regular part of a team’s goals.
In this article we look at how companies can get employees engaged in compliance measures, to create a safer work environment.
The key buzzword for business over the last decade has, without question, been “disruption”. A disruptive company, product, or service is one that brings an entirely new angle and vision to an existing industry, and when they do they make waves amongst both the current industry players and the governments that regulate them and their industry.
In this article we examine how new and disruptive industries and services are challenging regulation and compliance bodies.
Auditing has always been an important part of business success, but the recent and ongoing surge in regulations is making it a necessity that is more easily recognised. When auditing is internal and strictly used for company integrity, there can be more of a propensity for slacking. But when outside pressures are brought to bear, which carry the possibility of very steep fines and penalties, there is all the more reason to make sure that you’re compliant.
In this article we look at how companies can improve business and protect employees by auditing for work health and safety.
As we’ve preached for years now, regulatory compliance is more than just important in business, it’s an absolute necessity. And the larger the business caught in non-compliance, particularly in cases that affect public health and safety, the deeper and wider the implications and consequences of that non-compliance becomes. This has become very evident in the current scandal involving Volkswagen, the third largest automobile manufacturer in the world.
In this article we look at the potential large-scale consequences of non-compliance, as demonstrated by the Volkswagen scandal.
The Safety Institute of Australia’s National Safety Convention 2015 is going to be held on 16-17 September 2015, at the Melbourne Convention and Exhibition Centre.
This Convention will bring together industry thought leaders and will encourage national and global involvement across the two days, outlining the need for change in systems and how looking beyond safety disciplines may be the answer.
Compliance Experts are a proud SIA Silver Corporate Sponsor and will also be sponsoring the plenary session titled “Challenging the Paradigm”
The global online economy is a huge game changer for both consumers and businesses, but not always in a good way. When auditing is performed well throughout the supply chain, everyone wins. When there’s a breakdown in this process, however, losers abound.
Compliance has become a huge industry, partly out of wanting to simply do good business, but mostly out of the necessity of complying with ever-increasing rules and regulations from governments and other regulatory agencies.
In response to the new demand, companies are now paying hefty salaries to compliance officers. As with all things, however, great rewards come only from great risks and responsibilities.
In this article we explain why Compliance Officers are earning higher salaries and why they are personally at risk for non-compliance.
The world’s most popular sport is facing a crisis of confidence, and not without good reason. What started as an investigation by the United States Department of Justice into bribery concerning broadcast rights, has become an full scale investigation of FIFA as a whole.
Swiss authorities began looking into bribery charges concerning the 2018 and 2022 World Cup bidding process within hours of the broadcasting scandal, and at least 14 officials and marketers for FIFA have already been indicted for corruption.
In this article we analyse FIFA’s corruption problems and offer a solution for the future, through a governance and compliance approach.
The recent FIFA scandals have put the spotlight on corruption in sport, and we have been pointing out that in this situation, as with any similar problems in business or other organisations, good governance and ensuring proper compliance are key in minimising the issues.
But while the scandal of the day concerns bribery, there is another issue in global sports that has much stronger roots: the problem of game-fixing. In other words, players purposefully losing a game, holding back on their play, or otherwise disregarding fair play in return for money.
In this article we discuss how game-fixing facilitated by online betting can be curbed, using a three-pronged compliance approach
Sporting venues and facilities are places of excitement, fierce competition, and family fun. They can also be very dangerous for both participants and spectators alike. This is why these facilities must be monitored regularly for health and safety requirements or violations, and it must be done on a regular schedule and with strict adherence to policies.
In this article we discuss due diligence in sporting venue inspections and some best practices for ensuring player safety
There is a disconnect in today’s businesses that is causing significant losses in market value. That disconnect is shown in two ways. First, many companies equate risk management with risk aversion. That is, instead of actively monitoring and measuring the risk controls they put in place, they are simply setting the controls in place for maximum risk avoidance and then letting them ride.
Second, companies are focusing their risk management on the wrong areas. They are so concerned about the legal and regulatory requirements of compliance that they have practically forgotten about managing strategic risk in growth and operations, which are the main culprits in losing market value.
In this article we discuss how companies are losing market value and slowing growth due to improper risk management practices.
Third-party compliance issues can be a nightmare if you don’t do your due diligence (say that five times fast!). The truth is that there is still a lot of confusion when it comes to what third-party service providers are specifically required to be compliant with, but ensuring that compliance is your responsibility if you’re going to deal with them.
To keep your own business safe from costly compliance violations, you must check out and validate the third party service providers (TPSPs) you do business with. With regulations changing fairly often now, trusting a validation certificate from another third party company as gospel isn’t a great idea.
In this article we point out the need for extra measures in determining third party PCI compliance, and how Compliance Checkpoint accomplishes that goal..
Winston Churchill once said “To improve is to change; to be perfect is to change often”. Some might argue that we’ve taken that idea to the extreme and decided to be a society under constant change, in which case we should listen to Mr. Churchill’s further thought, that “There is nothing wrong with change, if it is in the right direction”.
In the case of security and compliance, that constant progress is definitely a good thing. The more secure customer and company data can be kept, the better. Keeping products safe and in good shape along supply lines is also good. All of this comes from improvements in security and compliance, so although new changes can be a pain to comply with, the end result is definitely worth those changes.
In this article we show how an automated auditing and compliance system can benefit businesses affected by PCI security standards changes.
The movement in the US for a higher minimum wage has taken a new angle in attacking large franchisors, and it could threaten to rip apart the franchising industry as we know it. There are now consolidated cases going before the National Labour Relation Board which claim that a franchisor – such as McDonald’s, one of the companies being attacked – is actually a joint owner with its franchisees.
If the board rules against McDonald’s, it would mean that the corporation could be liable for wage underpayments or other violations, even things that aren’t related to the franchise agreement. The franchise owners would also basically lose their “business owner” status and be more subject to corporate policies. They would become, essentially, corporately-controlled outlets instead of franchises.
In this article we discuss how auditing software could help franchisors with current labor disputes.
It’s not uncommon to hear groans and complaints whenever implementing compliance measures is discussed. In the minds of many, compliance is synonymous with burdensome regulations and, more importantly, unexpected and unwanted expenses. Thinking about something as daunting as PCI compliance, in particular, can be enough to send a teetotaler to the pub.
Getting relief from regulatory requirements isn’t so simple. The only remedy is replacing the government or agency responsible for them, which is a task easier dreamed about than done. Once you accept that things are what they are, and that you’re going to have to adapt or go under, the only perceived headache left is the cost.
But what if putting PCI compliance systems into place didn’t break your budget? Better yet, what if they actually saved your company money? Ready to be your company’s hero? Read on.
In this article we discuss how implementing an effective PCI compliance system can save your business money in bank fees and insurance.
If you were to try and imagine a new business opportunity that could literally double or triple your revenues quickly (or more), most business owners would get fairly excited. Opportunities like that don’t come along very often, but a great deal of Australian business owners are now looking head-on at one later this year.
The free trade agreement with China that will come into effect by the end of 2015 will undoubtedly affect many different industries over time, but the fresh food industry is first in line to reap big rewards. Just under 1.4 billion people currently live in China, and by 2030 one billion of them are expected to be middle class. Hello, customers.
In this article we discuss the coming free trade agreement between Australia and China and how transparent auditing can secure your business’s future.
There is a growing necessity for businesses to implement compliance monitoring systems and many are struggling with the task of migrating from memory, paper and excel- based systems that are now inadequate.
A well maintained audit and compliance routine is paramount in any business when it comes to online/cyber security. Just because you’ve followed the protocols set in place, it doesn’t mean that you can fight the fight against a major cyber security attack. The compliance process needs to be a living and breathing entity, constantly curated and improved.
In this article we discuss the advantages of using programmed compliance in an agile process to guard against cyber attacks.
Checklists. We mostly use them to compile our grocery needs and make sure that we don’t arrive back at home having forgotten the milk or eggs. But checklists, as simple as they are, are some of the most powerful tools available to us, in business and in life.
Here we give the history, psychology, and practical reasons for using checklists in organisations
There seems to be no common international understanding of what comprises “sport governance”, and that’s a big problem.
An issue can’t be dealt with unless it’s defined and understood. This is painfully obvious in the current discussion about governance in sport, highlighted by the ASADA investigation into the Essendon Football Club debacle concerning sport doping. But the problem certainly isn’t confined to football, and it may be more complex than just blaming players for wanting to “juice up” their performance, as we will see.
The recent food scares with imported berries and tuna have raised more than public fear and government scrutiny. They’ve once again raised the importance of – and apparent lack of – proper auditing procedures with many organisations around the globe.
In this article we look at food safety and discuss the need for replacing current auditing and compliance systems, in order to safeguard public health.
Self-regulation, in most instances of business or government, is far from effective or consistent, let alone honest. Self-preservation is a powerful thing, and human nature dictates that we’re all going to make a mistake at some point.
When that unfortunate incident happens, the best thing that can happen is to immediately address it and handle it. The longer it goes unaddressed, the more harm it will cause when it finally sees the light of day. Self-regulation, combined with a natural tendency towards self-preservation, is simply an invitation to corrupt practices or processes.
In this article the greyhound racing debacle demonstrates the potential issues when auditing and compliance are left to subjective measures
Technology is changing the way businesses, and the world, operates at an almost blinding speed, and for many companies the struggle to keep up with the constant changes demanded by new developments can be extremely burdensome.
A simple example in the case of customer-facing assets is the emergence of social media as a platform for sales, marketing and customer service. This requires a new skill set, as well as a reimagining of business policies and processes.
A lack of proper compliance standards and systems is always a problem for any business. That’s no great secret. Non-compliant players in a supply chain can cause lowered quality in products, confusion and/or mistrust from the consumer base, delays in inventory deliveries, and more.
While all of these are important and major issues that can – and do – negatively affect business results, none of them elicit the same level of concern and need for immediate action that another three-word issue can: food safety concerns.
This article warns about the business and health dangers than can arise from poor supply chain compliance standards.
Your supply chain is a huge part of, and more often than not a necessity to, your business. Unfortunately, it can also be a huge liability for your business if your suppliers aren’t vetted properly and if you don’t ensure compliance throughout your supply chain.
Thorough vendor risk management, then, must be a vital component of your compliance strategy.
This article explains ways in which retail compliance officers can reduce potential problems in their supply chain.
Any retail compliance officer, trying to maintain the integrity of an anti-bribery policy, is painfully aware of the issues involved with keeping both employees and suppliers alike compliant. As the company grows to have lots of stores or locations, this headache can quickly progress to a migraine.
The increasing amount of audits and reporting necessary can very easily become too cumbersome to manage, and if they happen to still be relying on an old paper-based system, they may start to think that another career might be simpler – like lion taming or nuclear physics.
The purpose of this article is to highlight the complexity of trying to maintain the integrity of an anti-bribery policy and the issues involved with keeping both employees and suppliers alike compliant.
There are various tactics that auditees can use to slow down or stop the audit process. For you, the auditor, this can be extremely frustrating. The key is to be one step ahead by either implementing your own tactics to avoid the delays in the first place, or knowing how to handle them.
The purpose of this article is to educate auditors on how to successfully navigate obstacles and roadblocks, that can cause delays to the audit process.
Without clear guidelines and objectives, it’s easy for the lines of responsibility to become blurred, resulting in compliance officers taking on too many tasks without the necessary resources to get their jobs done efficiently and accurately, and ultimately, losing sight of their key objectives.
When companies offer cloud solutions it’s an understandable concern of business owners to wonder where their confidential data is being stored, and what measures are in place to ensure its privacy? As a supplier of cloud based auditing compliance solutions we get these questions all the time, so I thought I’d share how we protect our clients’ data.
The world is more giving today than at any time in history, in great part due to the awareness that has been raised by the internet and social media. This increase in awareness and giving allows huge opportunities for social outreach and growth for nonprofits.
In the same way that the information age has given visibility to global needs, it has also enabled potential donors to more carefully review organisations before donating. Most nonprofits are rated for their good, as well as bad, practices and ratings are exposed to the world at large.
Improved compliance – transparency and accountability – are vital today for securing donor loyalty.
I read recently that since 2005 more than 30000 people had died in the US as a result of large truck accidents.
This article is the third in a three part series on how Auditors can successfully navigate some of the obstacles and roadblocks conveniently adopted by more experienced Auditees.
This article is the third part in a three part series on how auditors can successfully navigate some of the obstacles and roadblocks conveniently adopted by more experienced auditees
In the first article we discussed time wasting tactics, the next article looked how to avoid challenges associated with scope of work confusion. Today we will be discussing the deliberate attempts we’ve experienced throughout the years to mislead us or keep us in the dark by auditees during the audit process. Specifically roadblocks in this area come under disclosure, transparency and non conformance.
With prosecutions on the increase, there is no time like the present to take a good hard look at your compliance program and how it matches up with the “10 Hallmarks” of an effective compliance program.
As we discussed in last week’s article, auditors often find themselves in situations where attempts are made to bamboozle them, frustrate the process or otherwise bring the whole audit to a standstill.
Over the last 20 years we have had our fair share of experiences in having to navigate the roadblocks some clients have placed in our way during the audit process.
As an auditor have you ever felt frustrated by the deliberate attempts to stall/sidetrack/confuse the auditor?
Our company has been auditing for more than 20 years, and we’ve experienced first hand clients throwing a raft of cleverly disguised roadblocks at our audit team in an attempt to throw them off track.
The purpose of writing this blog article is to help auditors successfully navigate these obstacles and roadblocks, adopted by more experienced Auditees. This is part one of a three part series, and this first blog discusses time-wasting tactics.
Having worked in the transport and logistics industry sector for the past 20 years, and auditing thousands of small, medium and large transport operators across Australia, I can say with confidence those transport operators who choose to take a systematic and preventative approach to Fleet Maintenance Management outperform and win more business than those who choose to stick with reactive type maintenance regimes.
So how do you tell if your compliance system is heading forward, or declining into irrelevance?
So how do you tell if your compliance system is heading forward, or declining into irrelevance?
In today’s world we are seeing a crackdown worldwide on bribery and corruption. Organisations around the world charged with this task include Australia’s ICAC, whilst in the USA there is the Foreign Corrupt Practices Act, the UK has the Serious Fraud Office and there is also Transparency International – fighting corruption worldwide.
There is a very high likelihood of prosecution and subsequent fines or even jail time is higher than ever if your conduct is suspected to be corrupt. Businesses must be confident that their systems currently in place to prevent corruption are strong enough to stand up in court.
It will come as no surprise to any compliance officer that the skill sets they must possess often stray far from any “textbook” definition of the job. What they may not consider is that, at times, their job may have a lot in common with the more exotic skill sets required of spies, gamblers, and diplomats.
Compliance officers are often treated as the corporate equivalent of a Swiss Army knife—a multi-disciplined tool ready to handle any problem shuffled upon them. The compliance officer is expected to be multi lingual in the sense that he or she is speaking the languages of lawyers, regulators, HR, auditors, bankers, investors, and whatever other specialists populate the marketplace and supply chain.
Workplace safety is not only a moral obligation but also one that can carry legal ramifications should your obligations not be met. Australian law dictates strong workplace safety laws under the WHS Act. Specifically this means, persons conducting a business or undertaking are required to monitor the health of workers and the conditions at the workplace to ensure safety is maintained within the workplace. It really can be a matter of life or death for employees.
Whether you are a Mass Management accredited operator or not you should be striving to maximise the capability of your fleet (return on investment) whilst ensuring continued compliance with the Road Transport and Safety laws.
On a daily basis we come across operators (large and small) who for one reason or another have not invested in formalising their approach to Mass Management. These operators, miss out on the immediate productivity and efficiency gains and ultimately become less competitive in this thriving transport and logistics market. The freight task is growing at a rapid rate and if you want to continue to be a player you need to demonstrate to your supply chain that you have the required systems in place to give them assurance that you can deliver best value for money.
Does your Matey Auditor leave your business exposed to risk?
This was a question posed by Roads and Maritime Services (RMS) Director Customer and Compliance Peter Wells at the recent Australian Logistics Council – Transport Safety Summit.
The public outcry following a string of avoidable incidents including building collapses, food and healthcare product contamination, heavy vehicle accidents and ferry disasters are causing regulators to invoke tough new laws to deal harshly with recalcitrant businesses and their directors.
Customer satisfaction is the lynch pin of a successful business regardless of the industry. There is no question as to the importance of providing an experience where the customer is happy with the process, service and outcome.
… to monitor and track audit outcomes.
Being a Compliance Officer is a tough job, but one which places you in a privileged position in the hierarchy of your business. Ideally your knowledge and influence will span every facet of the organisation.
This article is the final point in our 10 Tips To Help Compliance Officers Better Manage The Growing Demand For Audits. The purpose of today’s article is help compliance officers, and the entire management team understand the value of, and how to, monitor and track audit outcomes. This is important to raise your profile and that of the compliance function, one of the most important things you can do is make data visible.
Timely communication is at the heart of an efficient compliance program. In your business, how are communications managed? Do you rely on your administrator to initiate emails and reminders to stakeholders? Do things sometimes slip between the cracks?
In this article we look at three compliance areas – audits, corrective actions and risk – and highlight the key events that typically give rise to communications with stakeholders. You will note that the type of emails share similar headings across all three areas, however the context differs in each case.
In the midst of constantly changing rules and regulations, the compliance officer is bogged down and under pressure to report swiftly.
Tools and processes are important when creating an effective compliance management program. Reliable, consistent outcomes drive confidence in the compliance system and in the methodologies and procedures implemented by the business.
IS THIS YOU, OR YOUR COMPANY?
Are you struggling to meet compliance, minimise risk, and keep up in a world where new regulations are imposed, by the thousands, every year?
Business owners and managers face the real threat of shut downs, fines and even jail for non-compliance, causing compliance officers, like you, more stress than ever before.
Are you feeling overwhelmed with trying to manage numerous audits and provide reports in a timely fashion? Are you feeling frustrated because you don’t have the tools you need to keep on top?
Finding the right talent to fulfill the role of compliance officer, to deliver the auditing requirements for your business, can be a challenge. You need to find someone who has the right mix of aptitude, skills, qualifications – and more importantly, experience in your industry, to deliver assurance to your business, customers and regulators.
To help you source the right compliance and audit management talent for your requirements this article shares the qualities you should be looking for at the recruiting stage.
Keeping up with the growing demand of audits is causing significant stress for many compliance officers across the globe. Brought about by new regulations covering virtually every business activity, stress levels are only going to increase unless software and processes help compliance officers keep on top of their game and optimise their time to produce meaningful reports to management.
Determining the scope of the audit is the third step, in our 10 part series on how compliance officers can better manage the growing demands for audits.
This article is the second in a ten part series to help compliance officers better manage the growing demand for audits.
This article is the first one in a 10 part series that addresses how compliance officers can better manage the growing demands for audits.
This article is the second part of a two-part series on GRC. To read the first one click here.
What the governance, risk management and compliance executives at Deutsche Bank, Barclays, HSBC, United Standard and ING can learn from airplane pilots.
Leading risk and compliance management solutions provider iComply Pty Ltd today announced the successful deployment of its online compliance solution – iAppraise – in support of Communications Compliance.
The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling. It also sets out a framework of code compliance and monitoring. The TCP Code was registered by the ACMA on 1 September 2012 and applies to all Carriage Service Providers in Australia.